Siam Food Services Limited (hereinafter referred to as the "Company") has created https://shop.siamfoodservices.com (Website ") to facilitate to customers to order products online and deliver the products to you at the specified destination. Therefore, for your benefit, before using the website, please read the terms and conditions of use on the website carefully. If you have any queries, you can ask the Company at the Siam Food Online Shop Call Center, tel: 02-782-6025, 095-563-3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.

1. Subscription

1.1 The website https://shop.siamfoodservices.com provides services for customers who have registered to be a Siam Food Online Shop member and general customers who can order products or participate in various promotional activities on the website. However, the benefits vary according to the type of your Siam Food Online Shop membership. 

1.2 Membership registration on the website - Applicants must provide accurate personal information, which is true and current. When there is a change in the said information, you must keep that information up to date. The Company will handle personal information in accordance with the privacy policy of the Company.

1.3 Subscription and order via the website - You must be at least 20 years of age and agree to the terms and conditions of use of this Siam Food Online Shop as well as the privacy policy and other terms and conditions related to online product ordering. You also allow the Company to manage your information, which you must register before using the service.

If you are under the age of 20 (hereinafter referred to as "minors") on the date of the application, you must obtain a consent of parents or a legal guardian before using or registering as a member of the Siam Food Online Shop website and/or application. Although such use facilitates their reasonable and appropriate living, the Company considers that by initiating or continuing to use the website and/or the application of Siam Food Online Shop, the said minors confirm that they have received a consent from their parents or legal guardians. Your parent or guardian must accept the terms and conditions regarding the use of this service and be responsible for: (1) your actions, (2) any service fees related to the use of any service or your purchase of the products, and (3) your acceptance and compliance with the terms and conditions for using this service. If you have not obtained a consent from your parents or legal guardian, you must immediately stop using, accessing the platform and using the service, the Company shall not be responsible for any rights, liabilities or claims resulting from the use or actions of minors on the website and/or applications of the Siam Food Online Shop or as a result of a dispute relating to the age of the minors on any juristic acts in which the minors have been involved. The minor and his/her parent or guardian shall be solely responsible.

1.4 In order to verify the accuracy of the information after membership registration for the first time, you will have to confirm your identity via email. You will receive 1 email with a link to confirm before you can order the products on the website.

1.5 The Company reserves the right to suspend the service and/or revoke your website membership immediately without notice if the Company has reasonable grounds to believe that you have violated these terms and conditions or provide false information in the registration or acting inappropriately, illegally, or against public morals or there are reasonable grounds to believe that you have entered the website with malicious intent.

1.6 If you wish to cancel the registration, you can go to the website and cancel the registration yourself.

2. Details about the products, price and order

2.1 The Company has specified product details and prices for you to use as a preliminary purchase decision. When you have decided to make a purchase of a product or service and have made an order using the product purchase method, please review and check the details of the product and the place of delivery in the documents displayed on the screen before clicking to confirm the order.

2.2 When you confirm the purchase, the Company considers that you have made an invitation to the Company to make an offer to sell products to you. In this regard, you acknowledge that the Company’s ability to sell products to you depends on the amount of products the Company has in its stock. The Company cannot guarantee availability of all products listed on the website, including any possible price changes due to a technical error or a large volume of orders at the same time or there is a price change while you make an invitation to the Company. The Company will consider clicking to confirm the order on the website as a notification of the amount of the product you are looking for. The Company will confirm the number of products that are available and can be delivered to you, including the price of the product that you have to pay on an invoice / purchase order, which is considered the Company’s offer to sell the products. The Company will send an invoice /purchase order to your email that you have provided in the membership system.

2.3 In the event that the Company does not meet the amount specified in your invitation or has changed the product price, the Company will notify you. If you confirm on purchasing the products only as available in the Company’s stock or at the price revised by the Company, , the Company will refund or request additional payment of the price difference in accordance with the terms of the Company.  If the Company does not have the products specified in the invitation, the Company will try to recommend other products that are similar to you. You are able to cancel your purchase of the product at no cost if you find that the proposed product does not meet your purpose.

2.4 When you pay the price of the product, it is considered that you are aware of, satisfied with and accept the product in accordance with the details and qualifications specified. The Company will not guarantee that the product is suitable for your business or any specific purpose. If you are unsure or need additional information to make sure that the product you wish to purchase is suitable for your business or your needs before making a purchase, please ask for information at the Siam Food Online Shop Call Center, call 02-782-6025, 095 - 563 - 3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.

You are aware that prices and promotions on this website are only available for purchase through this website, but does not apply to purchases at the Company's branches.

3. Payment

3.1 You can choose the method of payment by bank transfer via QR Code or by credit, Visa, Visa Electron and MasterCard for payment of goods. You must complete the online payment process on the website. Then the system will display the result of your order that your order has been completed. The Company has the right to cancel your order if your payment is not approved by the payment service provider that you choose to use the service.

3.2 In the event that you order products that must be weighed, such as salmon or meat (sold according to actual weight), the Company will estimate the price by using a standard product weight and inform you before confirming the order. When you click to confirm your order, the website will process a payment as follows:

• When you pay with a credit card, the Company will temporarily hold on the funds from your credit card once you click to confirm the purchase, which is called “pre-authorization,” in the amount calculated from the standard product weight. The Company will actually charge from the credit card once the actual weight is confirmed, which may be more or less than the pre-authorized amount  We will inform you and confirm via call center service .
• If you pay by bank transfer via QR Code, the Company will inform you the estimated price using the standard product weight once you click confirm the purchase. After receiving a confirmation of the actual weight, the Company may request for additional payment if the product’s weight is more than the standard or make a refund of the difference if the product’s weight is less than the standard. We will inform you and confirm via call center service.

4. Conditions for receiving products and changing or returning products

4.1 Conditions of product acceptance - You must check the accuracy and condition of the products before signing to receive the product. The delivery of the products is deemed completed once you or your authorized person has signed to receive the products.

4.2 Conditions for exchanging or returning products - You have the right to change or return the product within 7 days from the date you received the product. The said product must be in its original condition on the day the Company delivered the product to you by contacting the Company’s branch responsible for delivering the product to you. The Company will exchange the product or fully refund the paid amount  within 15 days from the date the Company receives the complete form for exchange or return. You thereby consent to the Company to immediately deduct the accumulated points for returned products from your membership account.

The Company reserves the right to refuse an exchange or return of the products if the Company finds that that you use the product improperly, misuse the product or the product is damaged by your own fault.

Product returns after 7 days of receipt may be carried out under the terms of the warranty. You will have to contact the dealer/manufacturer of that product directly.

5. Shipping terms

In the event that you place an order using the Company’s shipping service, the Company's staff will call to arrange the delivery of the product to you at the telephone number provided during the payment process. However, you are not able to change the address or location of the delivery once the payment has been made. Therefore, you must check the correct address or the place of delivery before paying for the product price.

The Company reserves the right for certain products that may require a waiting period from the manufacturer or the distributor, which may result in the delay in the delivery of the products for a specified period. There will be Company’s personnel calling to notify you of the delivery schedule.

The Company will deliver the products upon receipt of payment confirmation from you. In the event that the products are not received within 3 days after the Company has confirmed the product delivery, please call the Siam Food Online Shop Call Center at 02-782-6025, 095-563-3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.

The Company will not be held liable for delay in delivery due to force majeure beyond the control of the Company. In the event that the Company is unable to deliver the products to you for reasons such as there is no recipient at the delivery location, or the person residing at the place of delivery refuses to receive the products, you will have to pick up the products at the Company’s branch that arranging for such delivery later.

6. Shipping cost

Shipping costs may vary from time to time by location. You can check the details of the shipping costs on the website or Siam Food Online Shop Call Center, call 02-782-6025, 095-563-3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.

7. Intellectual Property

The Company is the owner of the website, https://shop.siamfoodservices.com, the owner of the work and/or the person licensed to use the copyrighted works, trademarks and intellectual property rights (hereinafter referred to as "Intellectual Property")in the contents, images, designs and all other intellectual property on the website.

You, as a visitor and/or service user, are obliged to strictly abide by the laws, good ethics, including these terms and conditions.

You must not do anything that may be considered as copying, modifying, downloading, publicly broadcasting or distributing images, text and/or any other Intellectual Property on the website, which may result in the infringement of intellectual property rights without the permission of the Company. You must not take any action that will affect the normal use of the website, the security or integrity of the website.  You must not send any viruses or programs that are harmful to the website, nor using the website to distribute unsolicited messages (spam) or chain messages nor make false messages to misrepresent facts or distortion in the identification of users of the website nor attempt to access the accounts of other users nor act in any way that obstructs the normal use of the website and/or harms the website and other website users.

If you commit any of the above actions which affects or might affect the Company’s website or other users of the website, the Company will take legal actions against you. You will be responsible for all damages arising from any of the above actions.

8. Miscellaneous

8.1 Governing law - The terms and conditions of any sales transaction on https://shop.siamfoodservices.com and the dispute resolution between you and the Company regarding such transactions will be governed by Thai law.

8.2 Waiver - Failure to enforce any of these terms and conditions will not constitute a waiver of such terms and conditions and will not affect the enforcement of such terms and conditions in the future.

8.3 Modification - Modifications to these terms and conditions are at the sole discretion of the Company which will be effective upon notification via an electronic means or making them appear on the website.  You acknowledge and agree to comply with the said modifications.

8.4 Communication and Notices - You agree and accept that the main communication between you and the Company is via electronic means.

9. Limitation of Liability

In providing customer service through the website, the Company makes full efforts to verify the true information. However, the Company does not certify the accuracy of the information and is not liable for any errors. The Company’s liability to you for any product purchased from the website is limited to the price of such product at the time of purchasing; however, unless you can prove beyond reasonable doubt to the Company that the damages are higher than the price of the product.

10. Report of issues or complaints

The Company has arranged a call center for customers to report any issues or complaints about problems in relation to the service and the Company will find an appropriate solution for you within a reasonable period via email or telephone. You can report the problem or complaint via the Siam Food Online Shop Call Center, call 02-782-6025, 095-563-3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.

11. Disclaimers

• The Company reserves the right to limit the quantity of the purchase as specified on each product.
• The Company reserves the right to amend, modify or change any information on this website without any prior notice and deems that you have agreed to the revised terms and conditions when you purchase the products.
• The Company can provide delivery service in a limited area, and the Company has the right to refuse to provide services to customers outside the service area.
• The Company reserves the right to any information on this website and prohibits anyone from publishing, citing, copying, reproducing or modifying by any means, whether in whole or in part, the information on this website unless obtained prior permission from the Company. The Company reserves the right to not be responsible for damages in all cases that arise from the actions of others intentionally or without the permission of the Company for any edits or changes to the text, information, documents or media on this website along with any reports, information, documents, or media on this website that are distributed, whether specific or general, in the event that may cause misunderstanding or causing damage to property or the reputation of another Company or person.

Privacy Policy

Introduction

Siam Food Services Limited (the “Company”) provides services and information and sells products through different channels, as well as to provide different services through online channels for different people including members, business partners, shareholders and other people in which the Company, as the website owner of https://shop.siamfoodservices.com including other applications and online services of the Company (collective referred to as the “Website”). We are aware of the importance of your personal information and we respect all of your privacy rights as our service recipient.

In general, you will be able to visit our Website and review the contents, without the need to provide your personal information. However, you will need to register for an account if you would like to use our services and disclose of your personal information which will be referred to as “personal information” in order for the Company to collect, use, disclose or carry out any other processes relating to your personal information in order for us to provide any transactions relating to services of buying and selling products through our online channels or other channels such as Website, membership registration, buying and selling products online or other sales promotion services, that is executed for the members as stipulated under this Privacy Policy, hereinafter referred to as “Privacy Policy”. If you do not wish to be bound by the Company’s Privacy Policy, you may discontinue using the service or exit the Website.

Personal information that the Company collects

The Company will collect the following personal information:

• Identifiable information such as name, surname, birthdate, identification card number;
• Contact information such as address for invoices, address for shipping product, email and phone number;
• Transaction information such as payment details, bank account, required information for issuing tax invoice, product details and other services that you bought from the Company, including the information of accessing our Website and other services;
• Technical information such as username, password, interests, setting preferences, IP address, login information, browser type, browser version, time and date setting, connection setting, operation and platform system and other technology that you have used your devices to sign in into our system;
• Marketing and communication information such as marketing services’ satisfactions and communication channels, other survey information, opinion, and suggestion;
• Other information such as captured image or footage, voice record when you have contacted with the Company; and
• Sensitive data such as health information, criminal record, religion and blood type.

Methods that the Company uses to collect your personal information

Your personal information that our Company directly collects will include when:

• You register your personal information for membership registration in order to receive services from the Company;
• You login into our Website or the products that you have ordered through our Website or other online channels;
  • When you enter into commercial transactions and make payments. This includes the use of membership card;
  • When you request for document relating to tax such as tax invoice;
• You contact the Company, our representatives or our business partners through offline channels;
• You subscribe to our advertisement or our marketing news, participate in any competition, receive discounts, or answer surveys;
• You have participated in different events of the Company such as taking photos when receiving prizes or where you participated in other PR events;
• When you contact the Company, our customer service via both online and offline channels; and/or
• Other cases according to security protection system of the Company such as CCTV.

The Company will collect your personal information only if you have consented to us or as permitted by laws. For those who are our existing customers before the Personal Data Protection Act B.E. 2562 (the “PDPA”) comes into force, we will continue processing your personal information for the original purposes, which you allowed us to collect your information. If you wish to withdraw your consent or no longer wish the Company to continue collecting or processing your personal information, you may file a form available at the Company’s office, or send an e-mail to DPO@siamfoodservices.com, or contact the Call Center at 02-782-6000, Monday-Friday between 09.00-17.00 hours, or contact us through our Website at https://shop.siamfoodservices.com/DataSubjectRightRequest

If necessary, the Company may collect your sensitive personal information such as health information, criminal record, religion, blood type, etc. only with your explicit consent or when permitted by laws.

Purposes of collection, use or disclosure of personal information

Any collection of your personal information by relevant employees of the Company or other relevant persons or any actions performed on behalf of the Company which is necessary for providing services and management of our Website, including the use of personal information for any undertakings may rely on (1) consent basis (2) contract (i.e. performance of a contract or taking steps at your request before entering into a contract) (3) legal obligation basis and (4) legitimate interest basis by which the purposes of collection, use or disclosure of personal information will be as follows:

1. To proceed your request for membership registration, to execute your orders or provide services via Website and other channels when you enter into commercial transactions and make payments, which includes the use of membership card such as payment for products, making refund, product delivery, using your membership card for entering into any transaction with the Company, and prize delivery, etc. This includes checking and managing the financial transactions initiated by you for the product payment.
2. To manage and improve the service quality in order to provide an appropriate and satisfiable services.
3. To conduct marketing, including to inform you about information and offers regarding the Company’s products, services, discounts and other benefits via the Company’s communication channels including SMS, E-mail, post, LINE application and other electronic and online channels, and to assess your purchasing behaviour and service usage as well as your preferences and interests to develop sales and services specifically for you and to offer products, services and benefits which suit your needs.
4. To interview you, including taking photos and recording videos, and publish such interview, photos and/or video recordings on social media and other online platforms for the purpose of promoting and advertising the Company.
5. To conduct business planning, reporting and forecasting.
6. To perform internal administration, including to verify the Company’s internal IT system.
7. To proceed the request relating to tax such as issuing tax invoices, tourist tax refund.
8. To use information for preventing any misconduct or fraud, and for complying with the law, including using information for monitoring and investigating the misconduct, fraud and for security measures.
9. To monitor security in our buildings or premises including to protect your security via CCTV system.
10. To investigate and prepare an incident report in the case where there is any incident occurred.
11. To comply with laws, regulations, orders, legal requirements and obligations of the Company, or to report or disclose information to government authorities as required by laws or upon receiving an order or a writ of attachment from police officers, government authorities, courts, or other competent authorities, to undertake detection and investigation under legal procedures and other regulations including to establish, comply or exercise the rights to legal claims or defend against the rights to legal claims.
12. To assign rights, obligations and any benefits under a contract between you and the Company, for example, merger or transfer of the contract which has been done legally.

In the case where the personal information collected by the Company as stated above is necessary for the Company’s compliance with applicable laws or performance of contract, if you do not provide us with such necessary personal information, the Company may be subject to legal liabilities; and/or may not be able to provide you with our products and services; and/or may not be able to manage or administer the contract or give any convenience for you.

In the case where the Company needs to collect, use, disclose or perform any processes with your personal information, apart from the purposes mentioned in this notice, the Company will revise this Privacy Policy or provide a written document to inform you about such changes, where an additional consent may be required.

Disclosure of personal information

The Company may disclose your personal information to other relevant parties for the purpose that has been stipulated under this Privacy Policy to:

1. Subsidiaries, affiliates and any related companies for purposes of undertaking activities as set out in this Privacy Policy;
2. Agencies, contractors/sub-contractors and/or service providers for their implementation and procedures, for example, carriers, food ordering and delivery service providers, document storage and destruction service providers, printing house, marketing agency, IT development and maintenance service providers, auditors, lawyers, tax and legal advisors, and any consultants;
3. Government authorities, supervisory authorities or other authorities as stipulated by laws, including competent officials;
4. Our business partners or other third parties as per your consent or relevant contractual requirements or legal requirements, as the case may be.
5. The assignee of the rights, duties, and any benefits from the Company, including any persons who are assigned by the aforesaid assignee to act on its behalf, for example, in the case of organizational restructuring, merger or acquisition, etc.

Sending or transfer of personal information within the country

The Company may send, disclose or transfer your personal information to other third parties or our affiliated companies within the country for the purpose that has been stipulated under this Privacy Policy. For the sending, disclosure or transfer of your personal information, the Company will ensure that the company or other organizations that received your personal information will have an adequate data protection standard in order to prevent any damages that may arise. If any sending or transfer of personal information requires consent, the Company will proceed with obtaining consent prior to such sending or transfer.

Sending or transfer of personal information to overseas

The Company may send or transfer your personal information to a country outside of Thailand for the purpose that has been stipulated under this Privacy Policy such as sending personal information to the company which processes personal information on behalf of the Company. Where such disclosure or transfer of your personal information to third parties or affiliated companies located overseas, the Company shall comply with the relevant laws regarding sending or transfer of personal data to overseas and ensure that the receiving country has an adequate data protection and security standard at the same level or same standard as provided under the PDPA.

Retention period of personal information

We retain your personal information for as long as is considered necessary for the purpose for which it was collected, used or disclosed as set out in this Privacy Policy, i.e. as long as you are our member, Website visitor, or  for a period as necessary to comply with applicable laws, or to be in accordance with legal prescription, or to establish, comply with or exercise the rights to legal claims or defend against the rights to legal claims, or if you have request us to delete your personal information, or to comply with, for any other cause, our internal policies and regulations.

Your rights

You are entitled to the following rights under the PDPA:

If you have any questions or would like to exercise any rights relating to your personal information, please contact us by filling in the form available at the Company office, or contact our Data Protection Officer (DPO) by email to DPO@siamfoodservices.com, or you can contact us at our Call Center at 02-782-6000, Monday-Friday between 09.00-17.00 hours, or through our Website at https://shop.siamfoodservices.com/DataSubjectRightRequest . In case of a request for copy of your personal information, the Company will send such copy to you within [10] working days upon obtaining your request. In certain cases, the Company may request additional information in order to confirm your identity and your rights as part of our security measures.

Updating your personal information

In the event that the personal information you have provided has changed, you must notify the Company of such update or edit the provided personal information so that your personal information is always accurate and up-to-date. If any of your personal information is incorrect, it may affect the service provision of the Company and the Company will not be responsible for any loss or damage that may occur to you or the third party as a result of your failure to correct or update your personal information to be accurate in any way.

Security measures of your personal information

The Company certifies that all the personal information collected will be stored safely and strictly with adequate security standards. If you have a reason to believe that your personal information has been breached or if you have any questions regarding this Privacy Policy, please contact the DPO of the Company.

Marketing Information

The Company will send information about products or marketing information to you from time to time if you have expressed your intention to the subscription to receive the information via our newsletters, telephone, email, or other communication channels. However, you can change the way you receive information, or cancel such subscription at any time by using the same method as to when you subscribed to receive such information from the Company or you may send an email to DPO@siamfoodservices.com or Call at 02-782-6000.

Cookies program

Cookies program will be sent to your web browser or to your device when you visit the Website or check for messages. This program will collect information about website usage behavior and when you ordered other products in order to help the Company to contact and remember your browser or device, which will help facilitate the use of the Website. If you do not wish to use a cookie program, you may refuse to install the said program. However, refusing to use this cookie program may affect you on how you use our Website or online services, or this may make it difficult for you to order products from the Company due to insufficient information, or the Company may require time to request for additional information (if any). You can learn more about our cookies program in our Cookie Policy at https://shop.siamfoodservices.com/en/CookiePolicy  

Redirecting to other parties’ websites

The Company’s Website may be redirected to other websites for the purpose of facilitating you when you visit other websites. These websites may collect your personal information and the Company will not be involved or responsible for the collection and use of your personal information or the disclosure of your personal information to other websites of other parties, or privacy notice of these websites in any way. For this reason, the Company recommends that you carefully review the privacy notice of these websites before you use the service on those websites.

Information that is the right or property of the Company

The information that appears on online services and Websites of the Company is only for informational purposes only, where all of the information, including text and images that appear on all types of online media, is protected by copyright and other relevant intellectual property laws. Due to this, no one may distribute, reference, copy, reproduce or modify any part of the information, by any means, without obtaining prior written consent from the Company.

In addition, illustrations, photographs, drawings from computers and any other information that appears on online media and Websites will be considered as the Company's property and the Company’s right that has been legally authorised by the copyright owner. The use of such images or information must obtain prior written consent from the Company.

Changes to the Privacy Policy

The Company reserves the right to change, amend or update the Privacy Policy at any time as it deems appropriate by notifying you of the said change. The Company will notify the changes on the Website or via Call Center at 02-782-6000 or E-mail: DPO@siamfoodservices.com in which you can check at any time.

Contact us

If you have any comments, suggestions, questions or want to make a complaint regarding your personal information, please contact the DPO of the Company by sending an email to DPO@siamfoodservices.com.

In addition, you can contact the Company via our Call Center at 02-782-6000 Monday-Friday between 09.00-17.00 hours or through our Website at https://shop.siamfoodservices.com/DataSubjectRightRequest  or at our head office located at 2439 Old Paknam Railway Rd., Prakhanong, Klongtoey, Bangkok 10110.

Published on 1 June 2021